Sep 11, 2023
Today I'm speaking with Jay Clements, the seasoned Managing Director of English Holiday Cruises, a company specializing in unique river cruise experiences. Jay's charismatic Edward Elgar, a live-aboard hotel boat, has been the enchanting setting for many a memorable voyage.
In today's conversation, we'll learn about English Holiday Cruises, servicing mainly UK-based passengers, all seeking a distinct, adventure experience right here in England. We also learn about their other river cruises of medieval towns and the effervescent Champagne region in France. We'll discover how Jay's team manages crises, maintaining an exemplary customer experience through the stormiest of situations.
Jay's cruise operations have faced some mammoth challenges, since they started in 2005, most notably, COVID-19. Join us as he navigates through these choppy waters, recounting how his company successfully sailed back to operation in August 2020.
Listen in as Jay shares his captivating journey from being known as that "boat guy" among friends to now helming English Holiday Cruises. Stay tuned as we embark on this insightful exploration of the importance of hiring the right employees, the challenges of finding them, and aligning employee goals with company values.
Set sail with us on this enlightening voyage, and get ready to be inspired!
Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.
If you would like to be a guest on ScaleUp Radio, please click here:
You can get in touch with Kevin here:
Kevin's Latest Book Is Available!
Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brentexplores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up.
More on the Book HERE - https://www.esusgroup.co.uk/
Find out more about English Holiday Cruises here: www.englishholidaycruises.co.uk
And Jay’s recommendations here: