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ScaleUp Radio

Nov 29, 2023

Hello everyone, I’m Granger Forson. To know more about me, check out or find me on LinkedIn. Today on ScaleUp Radio, we're diving into the universe of business systems and company culture with Paul Harris, the innovative founder of Coacto. The company specializes in implementing Salesforce systems as a core hub to drive efficiency for various businesses, a game-changing approach that you definitely want to hear more about.

Paul’s journey in the Salesforce space is a masterclass in smart growth and strategic decision-making. Starting Coacto in 2016, now with 15 team members, Paul has successfully worked with a wide range of small-to-medium enterprises. He didn't just help them integrate systems; he revolutionized their entire operations. Paul places a premium on hiring the right talent, an approach that has not only helped him scale but also create a positive company culture that thrives on teamwork and excellence.

If you’ve ever wondered how to create a work culture that reciprocates loyalty, you don't want to miss what Paul has to say. He is a believer in leading by example, praising in public and counselling in private, and most importantly, in active listening. His philosophy is simple: take care of your team, and they'll take care of the customers.

In today's episode, we also touch on Paul’s ambitious plans for the future, strategies for effective hiring, and the books that have influenced his leadership style. So buckle up, as we delve deep into systems, people, and the sheer mechanics of scaling up a business. Paul Harris is here to guide us through it all.


Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.


If you would like to be a guest on ScaleUp Radio, please click here:


You can get in touch with Granger here:


Kevin's Latest Book Is Available! 


Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. 


More on the Book HERE -


Paul can be found here:



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The E-Myth Revisited by Michael Gerber -

The Diary of a CEO podcast -

SeatFrog app -

Google Workspace -