The Team In Your Business Need To Feel Like Your Family

Jan 2, 2023

Hello I’m Granger Forson and on this episode of ScaleUp Radio I speak with Toni Griffiths, the owner of The Good Surveyor.

 

The Good Surveyor is a surveying and valuing company that are based in Gloucester. They started only a few years ago, but they’ve already grown into a tight little team already - with more growth in the pipeline.

 

It was so interesting hearing Toni’s story about how she came to the business, and how she’s already planning her exit to Italy!

 

As always we cover a lot of ground, including:

 

 - It’s not enough to say that you’re customer-focused, you’ve got to constantly display that quality - as well as ensuring that your team feel the same way too.

 - Why you don’t need to know everything when speaking to a client. It’s okay to admit that something is outside your sphere of knowledge

 - If you’re going to market your company - engage with it. Don’t just post on social media and leave it, reply and chat to people to engage with your post.

 

What is so illuminating about this conversation with Toni is how she’s used her experiences as a business owner previous to this, to make the best of The Good Surveyor.

 

I know that you’ll get something out of this episode.

 

 

Toni can be found here:

linkedin.com/in/tonigriffiths

 

https://www.thegoodsurveyor.co.uk/

 

[e-mail]

 

https://www.facebook.com/thegoodsurveyor

 

 

Da Vinci & The 40 Answer by Mark L Fox - https://www.amazon.co.uk/DaVinci-40-Answers-Playbook-Creativity/dp/193222663X/ref=sr_1_1?crid=X2BHUP8R64YZ&keywords=da+vinci+and+the+40+answers&qid=1671554582&sprefix=da+vinci+and+the+40+answers%2Caps%2C81&sr=8-1

 

Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.

 

If you would like to be a guest on ScaleUp Radio, please click here:

https://bizsmarts.co.uk/scaleupradio/apply

 

You can get in touch with Granger here:

[e-mail]

 

 

Kevin's New Book Is Now Available! 

 

Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brentexplores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. 

 

More on the Book HERE - https://www.esusgroup.co.uk/